KnowledgeBase is a knowledge base software that allows companies to set up a customer help center. It can be packed with media-rich help articles, product usageguides, troubleshooting tips, and answers to frequently asked questions. . Authorized agents can access it quickly and efficiently and find the necessary .
On the other hand, a wiki is a website that enables users to create and edit content collectively. Although wikis are commonly used to build knowledge bases, they can also serve other purposes, such as the documentation of projects and software.
Written by : Aaru Rana
